Onboarding FAQs

How To Start Your Own Cosmetic Line with Brand Labs USA: Onboarding FAQs

Who We Are

1. What is Brand Labs USA?

Brand Labs USA is one of the leading skincare manufacturers in Florida, specializing in advanced, high-quality solutions for beauty startups, skincare brands, and cosmetic companies. Founded by Dr. David Pollock, an industry expert with over 30 years of experience, we bring exceptional expertise, innovation, and NASA technology to every project.

2. Who is Brand Labs USA’s founder?

Founded by industry expert, Dr. David Pollock:

Over 30 years of experience
Created products generating over $2 billion
Named 1 of the 20 to Know
Created a paradigm shift in the safe beauty movement
Owns company that works with NASA to bring space technology to skincare

3. What are Brand Labs USA’s hours of operation and location?

Hours:	Mon – Thurs, 8am – 6:30pm Eastern
Address:	Brand Labs USA 325 SW 15th Avenue Pompano Beach, FL 33069

What We Do

We’re a one-stop shop

4. What type of certifications does Brand Labs USA have?

GMP Compliance
ISO Compliance
EU Compliance

5. What type of services do you offer? What is the difference between your development options?

We offer three main product development options:

- Ready-To-Go White Label Skin Care Development is perfect for speed-to-market with pre-formulated products.
- Semi-Custom Skin Care Development allows for the freedom to personalize existing formulations with fragrance, color, or additives.
- Custom Private Label Skin Care Development is a fully tailored experience for developing unique, one-of-a-kind products.

Each option is designed to cater to a variety of needs, from new brands seeking rapid market entry to established brands looking for unique, personalized formulations.

Comparison Table

	Ready-To-Go	Semi-Custom	Custom
Who Is This For?	New brands & existing brands looking for speed to market.	Brands looking to personalize the formulation with select actives, fragrance, color, and packaging.	Brands seeking exclusive, one-of-a-kind formulations that they can fully own.
Development Fees	Free	$2,500 per product	$10,000 per product (for multiple products, speak with your Representative)
Minimum Order Quantity (MOQ)	1,000 units	2,500 units	5,000 units
Packaging Options	Standard & Luxury Stock Options	Standard & Luxury Stock Options or Provide Your Own	Custom-made or provide your own
R&D Timeline	None	3-4 Weeks	3-4 Weeks (plus additional time for each requested revision)
Stability Testing Timeline	None	3 Months	3 Months
Production Timeline	8 Weeks	8-10 Weeks	10-12 Weeks for client-supplied packaging, 12-16 Weeks for turnkey.
Contracts Required			Quality Manufacturing & Supply Nondisclosure Agreement (NDA) Semi-custom Project Development Agreement (PDA)

6. Are turnkey cosmetic manufacturing services available?

Yes, for both Semi-Custom and Custom projects, we provide turnkey skincare manufacturing solutions that include full packaging design and development, ensuring a hassle-free experience from concept to production.

How We Work

Calling on our in-depth knowledge of the latest industry trends, we identify whitespace opportunities and fulfill them with innovative formulations that resonate with your target customer and help you stand above the competition.

7. Can I use my own skin care packaging materials?

Absolutely! For both Semi-Custom and Custom options, you can provide your own packaging or work with our team to create custom solutions tailored to your brand’s needs.

8. What does Brand Labs USA have to offer in terms of sustainability?

Yes, we are committed to sustainability and can integrate green skin care packaging and eco-friendly ingredients into your product development process.

9. What if I need assistance with branding or marketing?

While we primarily focus on manufacturing and formulation, we collaborate with trusted partners who can assist with branding, graphic design, and marketing strategies. Your Project Manager can provide recommendations.

If you have additional questions, feel free to contact us at ClientCare@BrandLabsUSA.com. We’re excited to collaborate with you and bring your skincare vision to life!

Timelines and Process

10. How long will it take to produce my products?

Timelines vary based on the type of development you choose:

Ready-To-Go White Label Skin Care: Approximately 8 weeks.
Semi-Custom Skin Care: 10-12 weeks post-approval.
Custom Skin Care: 8-10 weeks with client-supplied packaging or 12-16 weeks with turnkey packaging.

11. What is the process for testing and compliance?

Stability testing is mandatory and takes about 3 months to ensure product integrity over its shelf life. We also ensure compliance with FDA, ISO 22716, and other rigorous cosmetic industry standards.

12. What happens if revisions are required during the development process?

For Custom Development, each requested R&D revision typically requires an additional 2-3 weeks. Clear communication with your Project Manager will help keep the process smooth.

Costs and Budget

13. Beauty product development: What fees are associated with development?

Ready-To-Go White Label: No development fees.
Semi-Custom: $2,500 per product.
Custom Manufactured Products: $10,000 per product.

14. Are there minimum order quantities (MOQs)?

Yes, MOQs depend on the development type:

Ready-To-Go: 1,000 pieces
Semi-Custom: 2,500 pieces
Custom Development: 5,000 pieces

15. How can I manage costs during product development?

Discuss your budget early with our team to explore cost-effective options for packaging and ingredients. Adjustments later in the process may increase costs and extend timelines.

Communication and Support

16. Who will be my main point of contact?

Your assigned Project Manager (PM) is your go-to person for all project-related inquiries. They coordinate with internal departments and streamline communication for you. You can reach your PM at ClientCare@BrandLabsUSA.com.

17. How will I receive updates on my project?

- Ready-To-Go and Semi-Custom clients receive updates as needed.
- Custom Development clients are scheduled for bi-weekly update calls, typically on Tuesdays.

Additionally, monthly Open Order Reports (OORs) will be provided for all ongoing projects.

Orders and Payments

18. How do I place an order?

Submit your purchase orders (POs) via Orders@BrandLabsUSA.com. Once confirmed, Accounting will email you the PO acknowledgement & acceptance.

Need a PO Template?: ? PO Template

19. What are your payment terms?

A 50% deposit is required for new projects, with the balance due before shipment.

Repeat orders are Net 10 for client-supplied skin care packaging or require a 20% deposit for turnkey orders, with the balance due Net 10.

Packaging and Logistics

20. Can I store packaging or product components with you?

Yes, we offer warehousing options. After 90 days, storage fees of $75 per pallet per month apply unless
there is a pending PO.

21. What do I need to know about inbound and outbound shipping?

For all inbound freight, coordinate dates with your Project Manager and ensure packing slips and BOLs are submitted in advance.

For outbound freight, provide at least 1 business day’s notice and submit your BOL before truck arrival.

If shipping to Amazon, other retailers, or 3PLs via UPS, email the shipping labels in PDF format or overnight printed labels to the Project Manager at clientcare@brandlabsusa.com.